Subject: [NEXTEL-1] California lawmaker wants investigation of alleged wireless call delays

From: Marcelrf <[email-masked]>
Date: Mon, 08 Mar 2004 02:51:45 -0500

California lawmaker wants investigation of alleged wireless call delays

IWCE/MRT, Mar 5 2004

State of California Assemblywoman
Patricia Bates has called for an audit of
the state’s wireless 911 system as the
first step in an investigation into alleged
answering delays being suffered by
cellular phone subscribers. Bates said
cellular callers often have to wait
“several minutes’ before reaching a 911
operator because the system is “clearly
overwhelmed.” Wireless 911 calls
currently are routed through a California
Highway Patrol call center, Bates said
the call center has experienced a
“dramatic increase” in 911 calls,
handling more than 8 million last year.
Bates added that the audit would identify
the areas where on-hold times are
longest and “shed light” on the
obstacles that have slowed the state’s
wireless enhanced 911 services upgrade.

http://iwce-mrt.com/ar/radio_california_lawmaker_wants/index.htm

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