Subject: Re: [siprec] FW: New Version Notification for draft-lum-siprec-vxml-00.txt

From: "Yanqiang (Michael)" <[email-masked]>
Date: Mon, 8 Jul 2013 02:54:09 +0000

Hi Henry,

	That's cool to see you make a start for the IVR recording. I agree the IVR recording is also not fulfilled well as conference case, though RFC6341 had already defined IVR recording case.

	Most time we record the entire IVR track is to make a statistic that will be helpful to tune the IVR nodes for better customer's service performance (that's application performance tuning as you mentioned). And in other time, we record the voice announcement, like balance of debit card, to deal the customer's complaints or disputes (is it the voice application recording you mentioned?). It will be appreciated to figure out more purposes which might help something on the proposal of requirement and solution. :)

Thanks,
Michael